Sydney Marfil

No-Call No-Show Cancellation Policy: I strive to provide exceptional service and ensure that all my clients have a positive experience. To maintain a high level of professionalism and accommodate all valued clients, I have implemented a No-Call No-Show Cancellation Policy. This policy is in place to protect the time and livelihood of my business. 1. Cancellation Notice: If you need to cancel or reschedule your appointment, I require a minimum of 24 hours' notice. This allows me to offer the vacant appointment slot to another client who may be on the waiting list. 2. No-Call No-Show: A no-call no-show occurs when a client fails to show up for their scheduled appointment without notifying me beforehand. In such cases, the following policies will be enforced: a. First Offense: A warning will be issued, and I will do my best to accommodate the client with a rescheduled appointment. b. Second Offense: A fee of 50% of the scheduled service cost will be charged to the client's account. This fee compensates for the lost time and the lost opportunity to serve another client. c. Third Offense: A fee of 100% of the scheduled service cost will be charged to the client's account. This fee compensates for lost time, the lost opportunity to serve another client, and the inconvenience caused. 3. Exemptions: I understand that emergencies and unforeseen circumstances can arise. In such cases, contact me as soon as possible to explain the situation. I will handle such cases on an individual basis and may waive the no-call no-show fees at discretion. Please note that consistent no-call no-show incidents may result in the termination of the client-stylist relationship. I value your business and appreciate your understanding and cooperation in adhering to the No-Call No-Show Cancellation Policy. It allows me to provide the best service to all clients and ensures that my time is respected. If you have any questions or concerns, please feel free to reach out.